FAQs

NB: Some of our documentation pages still need to be updated for CATMA 7. In the mean time, please see What’s New and Changed in CATMA 7.

Table of Contents

Getting Started

Do I need to download CATMA?

Which operating systems and browsers can I use?

Is CATMA really free?

What if something goes wrong and I need help?

Login / Password Reset

How do I know if I can log in with my Google account?

If I use my Google account to log in, will Google have access to my data?

How do I reset my password?

Common Problems

Why can’t I see my annotations anymore?

Why am I not able to see or edit any resources in a shared project?

Why can’t I or my team members see any changes to the project?

Your Data

Where do you save my uploaded data?

What about copyright?

Can I upload sensitive data? Is my data encrypted at rest?

What happens to my data if your servers crash?

Is it possible to save local copies of my data?

Exports

Which export formats are supported?

How can I export resources from the Project module?

How can I export my query results from the Analyze module?

How do I open exported CSV files in other programs like Microsoft Excel and OpenOffice/LibreOffice? Why can’t I see non-Latin characters in exported CSV files?

Collaboration & Synchronization

How do I add members to my project? What are the roles and permissions that can be assigned?

When should I synchronize my project?

Limits & Restrictions

Is the uploadable file size or the number of users that can work collaboratively limited?

Citation

How do I cite the CATMA tool and screenshots of annotations etc. in CATMA?

These questions and answers were compiled with help from: Larissa Kranewitter-Call and Kristina Becker